Every stakeholder of Higher Education has a role to play for quality enhancement and sustenance. The Government, Management, Teachers, Students and the external Quality Assurance agencies-have an important role in ensuring quality of higher education. The National Assessment and Accreditation Council (NAAC) strives to play a catalytic role in synergising the stakeholders efforts.
Of all the stakeholders mentioned above, the students have a unique role to play in ensuring quality in Higher Education Institutions(HELs). Firstly, the students should realize that they have the right for quality education and it is the responsibility of the HELs to provide quality educational experience to learners. Secondly, the students should equally be aware of their responsibilities which in turn will help the institutions to provide quality education. This means that the students should demand quality education and demonstrate their commitment to quality education by accepting their responsibilities. Otherwise the HELs will have very little motivation for quality enhancement.
An initiation has been made by the National Assessment and Accreditation Council (NAAC) in this direction by developing a sample student charter for all higher education institutions. It is hoped that the charters will help educational institutions to articulate their obligations to learners in clear terms and can be used as a benchmark for institution’s accountability to learners. The NAAC advocates the public display of student charter in every institution as an act of promotion of student participation in Quality Assurance.
A) Institution’s responsibilities towards students
The institution shall
- Communicate its goals and objectives systematically and clearly to all students
- Offer programmes that are consistent with its goals and objectives
- Offer a wide range of programmes with adequate academic flexibility
- Obtain feedback from students on the initiation, review and redesign of programmes if and when necessary
- Facilitate effective running of the teaching-learning programmes
- Implement a well-conceived plan for monitoring student progress continuously
- Ensure that the student assessment mechanism is reliable and valid
|
| S.No |
Nature of Service |
Service Delivery
Standard Time limit |
Contact
person |
| 1. |
Admissions:
a) Admission procedures and
Time frame for admissions
b) Grievance redressal |
As per the guidelines
of University
concerned.
3 Days |
Admissions Incharge
Name:
Ph.No:
|
| 2. |
Facilities and Fee:
a) The courses, infrastructurral
Facilities, faculty position,
Counseling and fee structure.
b) Grievance redressal
|
As given in the prospectus
3 Days |
Academic incharge
Name:
Ph.No
|
| 3. |
Academic Programmes:
a) No.of working days and No
of teaching hours (Theory
and Practical) taken up for
each subject.
b) Grievance redressal
|
As given in the prospectus
3 Days |
Department Incharge
Name:
Ph.No
|
| 4. |
Extra Curricular Activities:
a) Games and Sports facilites
b) NCC/NSS
c) Literary and cultural activities
d) Career guidance programmes
e) Guest lectures / Extension lectures
f) Grievance redressal
|
As given in the prospectus
2 Days |
Lecturer incharge |
| 5. |
a. Issue of certificates for regular
students (as per rules and on
submission of application in
proper form)
I transfer Certificate
II Bonafide and Conduct Certificates.
III Migration Certificates (if issued at the college level)
IV. Grievance redressal
|
3-5 Days
2-3 Days
3 Days
2 Days |
Official Concerned
Name:
Ph.No
|
| 6. |
Scholarships
a) Issue of cheques
b) Grievance redressal
|
Within 7 days after
Receipt of the amount
From the Treasury.
|
Official Concerned
Name:
Ph.No
|
- Provide clear information to students about admission and completion requirements for all programmes, the fee structure and refund policies, financial aid and student support services
- Ensure sufficient and well-run support services to all students
- Promote healthy practices
B) Student’s responsibilities of learning
The student shall
- Appreciate the institutional goals and objectives and contribute to the realisation of the same by participating in relevant institutional activities
- Have a clear knowledge of the programmes, admission policies, rules and regulations of the institution
- Follow the time schedules, rules and regulations of the institution
- Undertake regular and intense study of learning g materials
- Make optimum use of the learning resources and other support services available in the institution
- Prepare for continuous internal assessment and term end examinations
- Give feedback for system improvement
- Have faith and ability to pursue life long learning
- Live as worthy alumni of the institution
|
| Students charter of Collegiate Education |
| |
| OBJECTIVE:- |
| The purpose of this charter is to make the students/ parents aware of the services provided by the college to them and to provide quality service to the students of the college. |
|
